Ever wonder how "spin doctors" in the public affairs world really accomplish their feats? According to crisis communicator and former White House staffer Eric Dezenhall, promises of "spin" are overrated. His new book "Glass Jaw" (Hatchette Books, 2014) explores the "instant scandals" that can affect anyone and anything: from corporations to members of Congress to average joes. Dezenhall shared his words of wisdom with Roll Call's Hill Navigator on how members of Congress (and staff) can better protect their reputations. A lightly-edited transcript follows. Q. Your book "Glass Jaw" talks about defending reputations in an age of instant scandal. What can members of Congress (and their well-intentioned staffs) do to protect their reputations, especially as election season approaches and reputations are under attack? (more…)
