Foreign Policy: “A week or so after Chuck Hagel was sworn in as the U.S. defense secretary, he picked up the phone on his desk to call George Little, then his press secretary, and told a temp in Little’s office that it was Chuck Hagel on the phone. The temp didn’t believe him and hung up on the secretary. Later, Hagel, known for making office calls on unsuspecting Pentagon workers, walked into Little’s outer office and playfully handed the temp his card — to help her remember who he was for next time.”

“More than nine months later, though, there is a lingering sense that she’s not the only one who doesn’t know who the man is.”