Passengers gave harrowing testimony about illness and crime aboard cruise ships at a hearing Wednesday of the Senate Commerce, Science, and Transportation Committee.

Security guards “did everything wrong” and “waited at least 10 minutes to even call for someone to come down and look at my mother’s body to see if she was breathing or not,” said Amanda Butler, whose mother collapsed while on a Carnival cruise while the ship was docked at Grand Cayman Island.

The woman, Violet Butler, later died.